Terms & Conditions

Last updated: 30 September 2026

1. Acceptance

By ordering, paying for, or using BatamWebHosting services, you confirm that you have read and agree to these terms, our Privacy Policy, and our Refund Policy. The services are provided by CV BATAM IDEA TEKNOLOGI ("we", "us"). If you order on behalf of a company, you confirm you are authorised to bind that company.

2. Our services

We provide the following services, each of which may have additional terms stated on its product page or in a separate contract:

• Shared web hosting, provided through an upstream partner with servers outside Indonesia.
• Domain registration: international domains through ResellerClub, and Indonesian domains (.id, .co.id, .my.id) through an accredited PANDI registrar via SRS-X.
• Managed VPS on a Singapore cloud provider.
• Web design.
• Managed services and remote hands (on-site work by freelance certified engineers).

3. Account and accurate data

You must provide correct, complete, and current information and update it promptly when it changes. For domains, registrant contact data is required by registry and registrar rules (including WHOIS/RDAP). False or unverifiable data may lead to a domain being suspended or cancelled by the registry, with no refund from us.

You are responsible for keeping your password confidential and for all activity under your account. Contact us immediately if you suspect misuse.

4. Orders, payment, and renewals

• Orders and invoices are made through https://billing.batamwebhosting.com. All prices and invoices are in Indonesian Rupiah (IDR).
• Payment is prepaid, by online payment gateway (QRIS, virtual account, card) or bank transfer.
• Services start after we confirm your payment.
• Hosting is billed yearly; VPS is billed monthly, quarterly, or yearly as you choose.
• We send renewal reminders before expiry. Unpaid renewals lead to suspension.
• Expired domains may enter a registry redemption period. The restore fee in that period is much higher, and we pass it on at the cost charged by the registry.
• Applicable taxes, if any, are shown on the invoice.

5. Acceptable use

You may not use our services for:

• content or activity that violates Indonesian law, including the ITE Law (UU ITE);
• spam, phishing, or fraud;
• malware, attacks on other systems, or activity that disrupts networks;
• online gambling;
• copyright or other intellectual property infringement;
• any other content that we or our upstream partners reasonably consider harmful to the service or other users.

6. Suspension and termination

We may suspend or terminate a service, with or without prior notice where urgent, if: (a) section 5 is violated, (b) payment is not made, (c) requested by an upstream partner, registry, or competent authority, or (d) account data proves false. In cases of serious violation there is no refund. You may cancel a service at any time; refunds follow the Refund Policy.

7. Your content and backups

You are fully responsible for the content, data, and applications you place on our services. We make reasonable backups, but they do not guarantee data recovery. You must keep your own regular backups.

8. Upstream providers and availability

Some of our services run on third-party infrastructure (hosting partners, VPS cloud providers, registries, and registrars). We work to keep services available on a best-effort basis, but do not guarantee uptime beyond what the upstream provider gives us. There is no SLA unless it is written in a separate contract.

9. Remote hands and managed services

• We only carry out work according to your written instructions.
• You are responsible for making sure we are authorised to enter the facility and access the equipment we work on.
• Visits are scheduled at least 24–48 hours ahead. Emergency requests are handled on a best-effort basis with no guaranteed response time.
• On-site work is done by freelance certified engineers we assign.
• Cancellation charges and minimum hours are set out in the Refund Policy.

10. Limitation of liability

To the extent permitted by law, our total liability for a service is limited to the fees you paid for the affected service during the 3 months before the event. We are not liable for indirect damages such as loss of profit, revenue, or data. This does not limit liability that cannot be limited by law.

11. Changes to these terms

We may update these terms from time to time. The latest version is published on this page with its update date. Continuing to use the services after a change takes effect means you accept the updated version.

12. Governing law

These terms are governed by the laws of the Republic of Indonesia. We prefer to resolve disputes amicably; if that fails, disputes are settled in the Batam District Court (Pengadilan Negeri Batam).

13. Contact

CV BATAM IDEA TEKNOLOGI, Citramas Indah Blok A, Batu Besar, Nongsa, Kota Batam, Kepulauan Riau 29431, Indonesia. WhatsApp 0818-1888-0004. Email andhika@batamwebhosting.com.

This page is available in Indonesian and English. The English version is a translation; if there is any difference, the Indonesian version prevails.