BatamWebHosting
Legal

Refund Policy

When money can be returned, and how to ask for it, for each type of service.

Last updated: 30 September 2026

1. General terms

  • All payments are prepaid, in Indonesian Rupiah (IDR).
  • Approved refunds are returned to the original payment method or by bank transfer, within 14 working days of approval.
  • Third-party transaction fees already incurred (for example payment gateway or bank fees) may be deducted from the refund.
  • Violating the Terms & Conditions, especially the acceptable use rules, voids the right to a refund.

2. Terms by service

Shared hosting

A 30-day money-back guarantee applies to your first hosting order, for the hosting fee only. Other charges such as domains are not included. Request it by WhatsApp, email, or support ticket within 30 days of the service becoming active. Renewals are not covered by this guarantee.

Domains

Domains are non-refundable once registered, renewed, or transferred, because registry fees are paid immediately. Exception: if registration fails on our side, we refund in full or register the domain again. Domain restore fees during a redemption period are charged at the cost imposed by the registry.

VPS

A refund can only be requested within 7 days of first activation, minus any third-party costs already incurred. VPS renewals are not refundable.

Web design

The 50% deposit is non-refundable once work has started. The remaining payment is due before go-live. After delivery or go-live there is no refund.

Managed services and remote hands

  • Work is billed for what has been done.
  • A scheduled visit cancelled less than 24 hours before is charged the 2-hour minimum.
  • Prepaid monthly hour blocks are non-refundable, and unused hours expire at the end of the month.

Add-ons (business email)

These follow the hosting rule: the 30-day guarantee applies to the first order, not to renewals.

3. How to request a refund

Contact us by WhatsApp 0818-1888-0004, email andhika@batamwebhosting.com, or a support ticket at https://billing.batamwebhosting.com. Include your invoice number and the reason. We will respond and tell you our decision as soon as possible.

This page is available in Indonesian and English. The English version is a translation; if there is any difference, the Indonesian version prevails.